You can return your online purchase to the online store or a physical Farmers store.
You can return item/s purchased online (excluding beds, furniture, whiteware, electronics and dangerous goods) to the Farmers online store within 14 days of receiving your order. Simply:
- Fill out the returns form provided with your purchase
- Pack the item/s you are returning using the original packaging
- Attach the Parcel Post Returns label to the package
- Drop the item/s off at your local NZ post shop
Please note: we cannot exchange items that are returned to our online store. If you have changed your mind, we will happily provide you with a gift card for the purchase price of the item, as long as the items are in their original condition.
If the item/s is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
Please contact our customer service team on 0800 327 637 and they will be able to assist you.
Due to New Zealand Post policy, we are unable to accept dangerous goods that are returned to us via post, when they were purchased online. These goods can be returned to a physical Farmers store. If you are unable to return the goods to a physical store please contact our customer services team on 0800 327 637.
Dangerous goods include Sodastream gas bottles and some cosmetic items, including perfume/fragrance.
The easiest way to return an item is to visit a physical Farmers Store, within 14 days of receiving your order. When you visit a physical Farmers store, please take your proof of purchase and we will happily provide you with an exchange or a gift card for the purchase price of the item/s you return.