Our Commitment to Quality Assurance

Here at Farmers we have a Quality Assurance team committed to ensuring that the goods you buy from us are consistently produced in line with our rigid quality specification requirements including fabrication, construction and fit.

Customer Notice | Product Safety

Please click on the product name for more information.

From Dorel New Zealand | Maxi Cosi Coral XP (IC313FNB) and Maxi Cosi Mico XP Max (IC337FNA)

Product Recalls

Please click on the product name for more information.

Linenhouse Arezzo, Haze Moonbeam, Haze Sage, Haze Wisteria, Liberi & Miriam Duvet Cover Sets. Article Numbers: 6737009, 6737010, 6737011, 6737012, 6736574, 6736575, 6736576, 6736577, 6696351, 6696353, 6696355, 6696356, 6696357, 6696358, 6783701, 6783703, 6783704, 6783705, 6738268, 6738269, 6738270, 6738271, 6696321, 6696322, 6696323, 6696324
Robo Alive Junior Robotic Baby Shark Bath Toy & Robo Alive Junior Mini Baby Shark Bath Toy Model numbers: 25282, 25283, 7163, 7175, 7166, 25291
Whistle Women's Blue Light Spectacles, article 6723661 Ester, article 6723810 Niara, article 6723812 Jamie
Kate Reed Silk Pillow Case, Article Numbers: 6731195 Snow, 6731196 Rose, 6731197 Pumice
Lamaze Chill TeetherTM Single Pack, Product Code Y5288L, K1920ALP01, E1920ALP01
salt&pepper WANDERLUST 3 WICK CANDLE 425G 10X12CM, Article Numbers 6611820, 6611822, 6611816, 6611795, 6611809, 6611830, 6611811, 6611807, 6610990 6610998
salt&pepper ATELIER 3 WICK CANDLES, Article Numbers 6611236, 6611240, 6611239, 6611237
Teeny Weeny Sleepsuits, Article Numbers 6588882, 6588884, 6588885, 6588886, 6588887, 6589176
Crazon 1:16 Monster Remote Control 4WD, Article Number 6509058
PlayGro Jungle Friends Teething Ring, Article Number 6193500
Leukaemia & Blood Foundation (LBC) Reusable Canvas Rose Bags, Article Number 6517931
Holmbergs Buckle, Serial Numbers B18002, B18003, B19009
Haven Kitchen Preserve Glass Jars, 6448617, 6448616, 6448615
Teeny Weeny Wooden Teethers, 6441511, 6441513, 6441514 & 6441515
Kids Concepts Musical Drum Kit, 6251515
Zest Resort Lilly Print Swimsuit, 6373707
Zest Resort Nautical Stripe Swimsuit, 6347095
SCD620/79 Philips Avent Digital Video Baby Monitor
DT-BFQ Backflip Copter with Remote Control Unit
Fisher & Paykel Cooktops: CE604CB, CE604LB, CE905CB.
Jolly Jumper Moses Basket with Stand
Your Home & Garden Artisan Ottoman
TC TD Glass 8cm LED w/White Flake Inside
HC TD Glass 10cm LED Red/White/Green
HC TD Acrylic Clear Bear w/LED Light
HC TD Clay Reindeer w/LED Light
HC TD Clay Snowman w/LED Light
HC TD Clay Santa w/LED Light
Selected LUCA Avalon & Indiana Furniture

Product Disposal

At Farmers we strive to deal with all products that we can no longer sell in an appropriate manner.
As a strong supporter of our communities, our preference is to either donate these items to a charity or have them recycled.
There are, however, a number of situations under which donating or recycling is not appropriate, such as (but not limited to) where the product:
  • Compromises the safety of our customers
  • Does not meet Farmers legal obligations
  • Is subject to a product recall
  • Is not fit for purpose

We do give special consideration to any baby care, electrical appliances, underwear, cosmetics and health and beauty products, when making the decision as to how best to deal with these products. In the cases where it is not appropriate to donate or recycle the products, we look to dispose of the products in a responsible manner so they cannot cause any unintended harm, including having eWaste products professionally dealt with.

Our Quality Assurance team consists of:

Garment Technologists
The team ensures that a garment’s fit and construction is of a high standard to suit the fabrication. Technologists work closely with our buying departments and suppliers to achieve these goals. Accessories such as zippers, buttons, prints and embellishments are checked for suitability to ensure a quality garment is produced.

Lab Specialists
Our highly qualified Lab team test over 10,000 samples each year on site using specialised machinery. The following tests are carried out to confirm the suitability of fabric to the styling of the garment.

  • Colour-fastness (under various conditions)
  • Pilling
  • Shrinkage
  • Seam-slippage (how strong the seams of a garment are)

These tests are undertaken by Farmers to ensure standards meet and follow international guidelines, along with best industry practises. Test results allow the Lab team to determine the correct care for a specific garment.  The Lab conforms to international laboratory standards, including specific humidity and temperature requirements.

QA Inspectors
This team audits a selection of products from every order received. The product is checked to ensure it matches what has been ordered.  Labelling is checked to the New Zealand requirements for care and safety of the garment.

As new quality guidelines are introduced we can assure you that we are committed to working and complying with government departments and organisations to ensure the correct product arrives in stores, thereby safeguarding our customers.


Farmers Quality Assurance Inspectors are regularly in touch with the Police when informed of scams. Unfortunately there are a number of scams at any given time where the Farmers brand is used to target customers, asking for personal details. Farmers does not and will not ask for personal details such as PIN numbers over the phone or online. For more information on scams involving Farmers, please click here.