How can we help?

Get in touch?

Customer Service Team

 

Phone 0800 327 637
Monday to Friday: 7am to 6pm
Saturday: 9am to 1pm
Sunday: Closed

Closed on Good Friday, Easter Sunday and Christmas Day
ANZAC Day: 1pm to 6pm

Stores

 Find your local store with our Store Locator.
 

Support Centre

Private Bag 94060, Manukau 2241
21 Laidlaw Way
Flat Bush
Auckland 2016

Have you got any questions?

Commonly asked questions

If your email address has changed or you’ve never supplied one you will need to email or call our Contact Centre to update it.

Visit the Forgotten Password page to retrieve a forgotten password. If you’ve never shopped online before (but you’re a Farmers Club member) then you will need to enter your Farmers Club number (not your email address).

Visit the Account page to change your password.

When we dispatch your item/s we will send you an email with a link to track your order. Alternatively if you logged in when your purchased your item/s you can login online and track your order from your profile page.

Goods bought online can be returned by post or in any physical Farmers store. Goods bought in store can be returned to any Farmers store. Find out more about how to return an item.

At the time of purchase, we will let you know approximately when the order will arrive. The Farmers Home Delivery Service team will contact you in advance if the order cannot be delivered in full at the time approximated.

Log in and then when you are on a product page simply click Add to Wishlist (under the image gallery) to add that product.