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    Farmers Club FAQs

     

    Where can I use my Farmers Club card?

    At any Farmers store, including our online store on any transaction.

    How do I earn points?

    You’ll receive points automatically when you use your card in store or online.  250 Points = $20 Farmers Club voucher. Collect 1 point for every $1 on all Beauty and fragrance. Collect 1 point for every $5 on Womens, Mens and Childrens Clothing and Accessories, Underwear, Sleepwear, Lingerie, Hosiery and Accessories. Collect 1 point for every $10 on Home, Nursery and Toys. See farmers.co.nz/farmersclub for full details and terms and conditions.

    What if I forget my card in store?

    It’s easy, give our sales assistant your phone number and you’ll still earn points. You’ll need to present your card to use a $20 voucher.

    What if I lose my card?

    You can collect a new one in store any time, or you can have one sent to you by ordering one online.

    How can I find out how many points or $20 vouchers I have?

    On your receipt in store, via regular email updates, or you can sign in to Farmers Club online.

    I haven’t received any emails about Farmers Club?

    Ask a sales assistant to check that we have your correct email address and permission to email you.

    How do I get my $20 voucher?

    Any vouchers you earn will be stored on your Farmers Club card, so simply swipe it in store during your purchase.

    Where can I spend my $20 voucher?

    In any Farmers store on any item except Goldmark, Stevens and Gift Cards. Unfortunately you cannot redeem vouchers online at the moment, but we are working on it! You need to use the whole $20 in your transaction.

    Does my $20 voucher expire?

    You have 3 months to use your voucher before it expires.

    Some of my points have gone, where did they go?

    Some of your points may have expired sorry.  Points expire 6 months from the date of purchase in beauty and fashion and 12 months from date of purchase in home, nursery and toys if you do not reach 250 points.

    What happened to the Rewards I earned under your old Farmers Club system?

    Don’t worry, any Rewards you earned in the Spring/Summer Season (1st October – 31st December 2017) still apply and will be loaded to your Farmers Club membership by January 12th 2018.

    How do I change my details?

    Ask a sales assistant in store, log in online or contact our customer services team; email farmersclub@farmers.co.nz or call 0800 327 637

    Does the Farmers Club card replace my Farmers Finance Card?

    No. Farmers Club and Farmers Finance are separate. Farmers Club card is a loyalty card only.