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    COVID-19 UPDATES

    Thursday 24th September update:

    This morning we have been advised by the Auckland Regional Public Health Service that two people with COVID-19 visited Farmers in the Westfield St Lukes mall on the afternoon of Thursday, 17 September before they tested positive for the virus.

    They have advised us that while in the store, the people concerned were not symptomatic. They have also advised that anyone who attended Farmers at the same time is considered to be a ‘casual contact’ with a low risk of exposure.

    Rest assured, Farmers and Stevens, maintain very high hygiene standards and this will continue as we make every effort to keep staff and customers safe. 

    We encourage anyone concerned to visit the Auckland Regional Health Service site for information:

    https://www.arphs.health.nz/public-health-topics/covid-19/for-casual-contacts/

    We remind our customers to use the NZ Covid-19 tracker app when visiting a Farmers or Stevens store.


    General Store information:

    All our stores outside Auckland are operating under Covid Level 1 guidelines and Stores inside Auckland are operating under Covid Level 2 rules. Our top priority is to ensure our customers and team members feel comfortable and safe while in our stores. Below you will see some of the steps we are taking to ensure that you have a safe experience in our stores. Thank you for your understanding.

    Our online store will continue to operate and we use CourierPost as our delivery partner. Once we have dispatched your order you will receive a dispatch confirmation email, which includes a link to track your delivery. CourierPost will complete the delivery and be your best point of contact. You can contact CourierPost via the NZpost website nzpost.co.nz.

    All deliveries via CourierPost will be conducted in a contactless manner nationwide.


    Store COVID Level 1 & 2 SAFETY PRECAUTIONS

    Cleaning Routine Icon Increased cleaning routines.
    Social Distancing Icon Allow a 1 metre distance between other customers, staff and yourself.
    Customer Access Icon Monitoring customer access and occupancy rates.
    Cashier Icon Not all registers will be open.
    Fitting Rooms Icon Not all fitting rooms will be open. One in, one out rule will apply.
    Elevator Icon Where lifts are operating, we can allow one family or one person per trip.
    Store Hours Icon Reduced store hours. View your local store hours here.
    Contactless Payment Icon Contactless payment available.
    Contactless Service Icon Contact services are unavailable in Auckland stores. Make-overs, suit fittings, bra fitting, etc.