'Farmers' means The Farmers Trading Company Limited. You can contact Farmers online at www.farmers.co.nz ('Website') or by telephone on 0800 327 637.
'Season' means one of the four calendar quarters: January to March, April to June, July to September, and October to December.
Completing an application for membership ('Membership') in the Farmers Club Programme ('Farmers Club') and/or receipt and use of a Farmers Club Loyalty Card ('Card') is deemed acceptance by you of these Terms and Conditions 'Terms'), as amended by Farmers from time to time.
Applications of Membership may be completed instore or on the 'Website'. Failure to provide any information designated as 'mandatory' will mean you will be ineligible for Membership. All information provided by you must be true and correct. You agree to keep your details up to date at all times by making changes through the Website, or by advising a staff member instore.
Memberships without an associated valid email address, whether the membership existed prior to or following the transition date of 4th July 2016 will not be eligible for the full benefits and Rewards of Farmers Club. Rewards offered to customers at the end of each Season may be sent to a customer via email only and may not be available through any other channel. It is the member's responsibility to keep the recorded email address current in accordance with Clause 4 of these Terms.
Applications for Membership may be made by any individual, however, members residing overseas will not receive a Farmers Club card. It is not possible to redeem Vouchers, Rewards and Benefits online, therefore overseas members will only have access to these benefits when shopping in physical Farmers stores in New Zealand. Only one membership is permitted per individual. Farmers reserves the right to accept or reject any application and shall not be required to provide any reason for such acceptance or rejection.
When you apply for membership online, or when you access your account online, you will be required to create a secure password to access your account via the Website. You agree not to disclose your password to any other person.
You should present your Card instore or sign in to Farmers Club when shopping online for all purchases of Farmers products and services. This is to enable Farmers to provide you with the full benefits of Farmers Club.
Whenever you purchase products or services from a physical Farmers store or online and the spend value equals or exceeds the minimum spend level for those products and services, you will collect points ('Points') based on the amount spent. The amount of spend required per Point and the products and services on which Points can be earned may vary from time to time. You should refer to the Website or check with a staff member for an up-to-date list of qualifying products / services and the level of spend required per point.
Points will be accumulated and recorded against your Membership. At the end of every Season Farmers will offer you a Reward(s) based on the balance of Points accumulated from all purchases of products and services from Farmers ('Rewards').
Points earned on all purchases will be totalled at the end of each season. Based on the number of points earned, Farmers will offer you a Reward(s). This Reward(s) may change each Season. The Points balance will be set to zero at the beginning of each Season whether or not you have used the Reward(s) offered.
Spending on qualifying beauty products and services will be recorded as an accumulated dollar spend value on your account which will lead to a Voucher (dollar value available on presentation of your Card instore which acts as a discount on a qualifying transaction) if the minimum spend value is reached. This spend value will expire six months after the date of the transaction on which it was recorded, if you have not recorded sufficient spend to convert to a Voucher. Your accumulated spend on qualifying beauty products and services will be reflected on your statement. Your statement will also set out how much more you need to spend in qualifying beauty to receive a Voucher.
Vouchers achieved through spend in qualifying beauty are only credited to your membership in denominations of $20 and can only be redeemed in full $20 increments. Points, Rewards and Vouchers cannot be sold, and cannot be transferred to another person unless specifically permitted by Farmers.
You may still collect Points or accumulate spend instore if you do not have your Card with you by quoting the phone number associated with your Famers Club account, or, when shopping online by signing in to Farmers Club online before the transaction is completed. Members can only redeem Rewards, Vouchers or benefits by presenting their Card along with any emails, coupons or codes associated with the Reward or benefit at the time of payment, at a Farmers store or on the Website where applicable. Your Card may only be used for transactions made by you personally. Farmers reserve the right to require identification when collecting Points, redemming Rewards, Vouchers or other benefits or otherwise using your Card.
Points do not have any value and cannot be redeemed for cash, gift cards, or any Farmers products and services except as expressly set out in these terms.
To redeem your Rewards you must comply with the specific requirement(s) of the Reward(s) as notified on, or in relation to, the Reward itself.
When a Farmers Club Voucher is redeemed, Points will not be earned on the value of the Vouchers redeemed.
The value of any Farmers Club Voucher or Reward redeemed is not deemed spend and does not contribute towards a $20 voucher. To redeem your voucher you must: * Comply with the specific requirement(s) of the Voucher(s) as notified on, or in relation to the Voucher itself; * Purchase Farmers products or services in a category in which your vouchers may be redeemed in a single transaction, the purchase price of which is greater than, or equal to, the value of the Voucher(s) you are redeeming. Where the purchase price in a single transaction is less than the value of the Voucher(s) you wish to redeem you will be unable to redeem your Voucher(s). * The categories in which Voucher(s) may be redeemed may vary from time to time. You should refer to the Website for an up-to-date list of categories in which you can redeem Voucher(s). * Where the purchase price exceeds the value of Voucher(s) on your Card, you must pay the difference. * Voucher(s) cannot be exchanged for cash or gift cards. * Voucher(s) can only be redeemed at Farmers physical stores and cannot be redeemed for purchases made on our online store.
If, in accordance, with Farmers' return policy, you return a product on which you have earned Points, the Points will be deducted from your Points balance, and any Rewards or Vouchers earned with those Points will be cancelled. Where products returned are qualifying beauty products your accumulated spend balance will be reduced by the value of the products returned.
The Card is not a debit or credit card. All Farmers Club Cards remain the property of Farmers at all times and must be surrendered on demand.
In the event that your Card is lost, stolen or damaged, you will need to request a new Card either in store or on the Website. You must advise Farmers as soon as you are aware your card is lost, stolen or damaged. Farmers do not accept any responsibility for lost, stolen or damaged cards, or any resulting loss or theft of Points, Vouchers, Rewards and other benefits.
These Terms including (without limitation) how Points, Vouchers, Rewards and other benefits may be accumulated and/or redeemed and on which products and services may be amended by Farmers at any time without notice to you. Without limiting the foregoing, Farmers may add or remove products, services or product categories eligible for the collection or redemption of Points, Vouchers and Rewards, offer bonus Points or alter the level of spend required to accumulate Points or Vouchers or Rewards, whether temporarily or permanently, at its sole discretion. Current Terms and Conditions can be viewed on the Website, so it is recommended that you check these periodically. Continuing to use your Card after changes to the Terms and Conditions are made is deemed acceptance of those changes.
From time to time Farmers may provide Members will additional offers, promotions or benefits in connection with the Card ('Promotions'). These Terms and Conditions shall apply to such Promotions in addition to any specific terms accompanying such Promotions. In the event of any inconsistency, the specific terms of the Promotion shall apply.
Farmers Club may be terminated at any time without notice to you. In the event Farmers Club is terminated Farmers reserves the right the cancel all Points or accumulated spend on qualifying beauty products and services accured by you. However, any Rewards or Vouchers that have been credited to your membership prior to the date of termination will continue to be valid for the lesser period of 26 weeks after the date they were credited to your membership or any other period notified by Farmers at the time of termination.
Farmers may revoke your Membership at any time without notice and for any reason (including but not limited to fradulent use of the Card or behaviour which , in the view of Farmers, is not acceptable). In the event your Membership is revoked, all accured Points and Rewards will expire from the date of revocation and you will have no further entitlement in respect of Farmers Club.
Except for any liability that cannot be excluded by law, Farmers (including its officers, employees and agents) excludes all liability (including negligence) for loss or damage; whether direct, indirect, special or consequential, arising in any way out of Farmers Club or any Membership, including but not limited to, where arising out of: (a) any technical difficulties, network failures, virus or equipment malfunctin (whether or not under Farmers' control); (b) any loss, theft, unauthorised access or third party interference with or of Points, Rewards, Membership information or the Card; (c) any Points or Rewards that are not properly recorded against a Member's Card; (d) participation in, or termination of Farmers Club; (e) Force Majeure.